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A service for airline industry professionals · Monday, May 19, 2025 · 814,014,592 Articles · 3+ Million Readers
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Call Centers News Monitoring

  • Published on May 15, 2025

    How Truist is building a real-time view of all customer feedback

    Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed and static, coming from surveys taken at particular …

    Source: American Banker - New York - Neutral
  • Published on May 15, 2025

    Can Contact Centers Move From Cost Centers to Experience Hubs?

    The Gist From call center to experience hub. Modern contact centers are shifting from efficiency-driven models to CX-focused experience hubs that prioritize loyalty and long-term value. AI powers agent support and personalization. Tools like sentiment …

    Source: CMS Wire - Neutral
  • Published on May 15, 2025

    Elizabethtown police warn of phone scam involving fake message

    ELIZABETHTOWN, Ky. – The Elizabethtown Police Department is warning of a new attempt at a scam its been seeing. If you have received a text similar to the one below stating that the person was in a car accident, police warn to not call that number. The …

    Source: WNKY - Kentucky - Neutral
  • Published on May 15, 2025

    Fewer Ideas: An Unconventional Approach To Creativity

    Remember that last team brainstorming session where you were supposed to generate a long list of brilliant ideas? How many of those ideas actually stuck? Did leadership act on any of those ideas? In this article, Eric Olive challenges the value of …

    Source: Smashing Magazine - Pending
  • Published on May 15, 2025

    Tampa Bay 24/7: Inside Manatee County’s 911 center

    FOX 13 photojournalist Ryan French introduces us to the staff at the Manatee County Emergency Communications Center who work through the night to keep the area safe. BRADENTON, Fla. - While most of the Tampa Bay area is fast asleep, the phones at the …

    Source: FOX 13 Tampa Bay - Florida - Indeterminate
  • Published on May 15, 2025

    MakeMyTrip Limited (NASDAQ:MMYT) Q4 2025 Earnings Call Transcript

    MakeMyTrip Limited (NASDAQ:MMYT) Q4 2025 Earnings Call Transcript May 14, 2025 MakeMyTrip Limited beats earnings expectations. Reported EPS is $0.42, expectations were $0.41. Vipul Garg: At MakeMyTrip, to our fiscal 2025 fourth quarter and full year …

    Source: Insider Monkey - Neutral
  • Published on May 15, 2025

    RADCOM Ltd. (NASDAQ:RDCM) Q1 2025 Earnings Call Transcript

    RADCOM Ltd. (NASDAQ:RDCM) Q1 2025 Earnings Call Transcript May 14, 2025 Operator: Ladies and gentlemen, thank you for standing by. Welcome to the RADCOM Limited Results Conference Call for the First Quarter of 2025. All participants are present in a listen …

    Source: Insider Monkey - Neutral
  • Published on May 15, 2025

    Job racket busted in Noida; 14 held for running illegal call centre

    Delhi Police have dismantled a fraudulent job racket, arresting 14 individuals, including the ringleader and six women, who operated an illegal call center. They impersonated recruiters on job portals, deceiving job seekers with fake offers and extorting …

    Source: The Times of India - Center-right
  • Published on May 15, 2025

    How a dual education campus is taking shape in rural Romania

    Non-profit BookLand started building last year a pre-university, dual-system campus in the village of Vultureşti, in southern Romania’s Argeş county. The campus will train pupils in various specializations, allowing them to work in industries ranging from …

    Source: Romania Insider - Neutral
  • Published on May 15, 2025

    Hyderabad telecaller rescued after job offer turns into trap in Laos

    Hyderabad: A 19-year-old telecaller from Hyderabad fell victim to an international job scam that lured him to Laos with false promises of high-paying employment. According to a report in TOI, the youth who worked at a call center in Abids was rescued with …

    Source: The Siasat Daily - Indeterminate
  • Published on May 15, 2025

    Rose Murphy: From classroom to career: Connecting youth with paid internships

    In today’s job market, securing a paid internship is an excellent way for young people to prepare themselves for the future. Internships provide invaluable hands-on experience that transforms classroom knowledge into real-world skills. But how does one …

    Source: The Union - California - Pending
  • Published on May 15, 2025

    A Trillion-Dollar Fund Manager on Climate Investing in 2025

    Yeah, if you think about the effects of climate change. So extreme weather, some of that is longer-term trends, right? Certain areas are going to be more prone to occasional flooding over time, or they’ll be warmer over time. Some of that’s much more acute …

    Source: Financial Post - Center-right
  • Published on May 15, 2025

    RI Veterans: Did you know? 15.05.25 (Golf for Vets, homeless vets program, events) – John A. Cianci

    by John A. Cianci, contributing writer, veterans issues Did you know if you are receiving 100% monthly disability the veteran is entitled to FREE golfing at Goddard State Park?  Rhode Island resident Veterans who have a 100% permanent and total, service- …

    Source: RI News Today - Rhode Island - Neutral
  • Published on May 15, 2025

    Identity Theft Surges as Criminals Deploy Advanced Tactics to Steal Personal Data

    Identity theft has reached unprecedented levels in 2024, fueled by increasingly sophisticated criminal tactics that exploit technological advancements and systemic vulnerabilities. Recent reports from law enforcement, cybersecurity firms, and regulatory …

    Source: Cyber Security News - Pending
  • Published on May 15, 2025

    Telegram shuts the 'largest darknet marketplace to have ever existed'

    A major Chinese darknet marketplace suspected of facilitating crypto scams and cybercrime has been shut down by the Telegram messaging service, upon which it operated. The internet’s largest illicit marketplace, Haowang Guarantee, formerly Huione Guarantee …

    Source: Coin Telegraph - Indeterminate
  • Published on May 15, 2025

    PG Forsta Buys InMoment

    May 14 2025 CX technology firm InMoment is to be acquired by experience measurement, analytics and research tech group Press Ganey Forsta, for an undisclosed sum. The combined company will boast more than 3,000 employees. Press Ganey Forsta was formed in …

    Source: MrWeb - Pending
  • Published on May 15, 2025

    'Instant state of panic': Thousands receive business license cancellation email from OMMA

    OKLAHOMA CITY, Okla. (KOKH) — A glitch in a system used by the Oklahoma Medical Marijuana Authority (OMMA) caused alarm for thousands of growers early Wednesday morning. "It was an instant state of panic," Kyle King said. While King is not …

    Source: KOKH - Oklahoma - Center-right
  • Published on May 15, 2025

    Daily Horoscope For Thursday, May 15, 2025, For All Zodiac Signs By Astrologer Vinayak Vishwas Karandikar

    ARIES ARIES | Today is the day for studies/ travel/ career Finance: Expect expenditure for house/ vehicle / advertise /communication/health Career: People in education / automobile /publication/ communication will be …

    Source: Free Press Journal - Neutral
  • Published on May 15, 2025

    County-wide test of ReadySBC Alerts system scheduled for Thursday morning

    SANTA BARBARA COUNTY, Calif. – The Santa Barbara County Office of Emergency Management will be conducting a test of the ReadySBC emergency notification system for the entire region on the morning of Thursday, May 15 at 10 a.m. Wednesday's press release …

    Source: KEYT - California - Neutral

07 days 13:26:18

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