Customer Service Industry News Monitoring

Published on May 5, 2025

AI improves customer service only when it supports humans, not replaces them

Companies that find a way to use AI to improve both the customer experience and operational efficiency will hold a serious competitive advantage over the next decade. But too many are getting the balance wrong — and paying the price in customer loyalty. …

Source: MarTech - Neutral
Published on May 5, 2025

RomCom RAT Attacking UK Organizations Via Customer Feedback Portals

A sophisticated Remote Access Trojan (RAT) dubbed “RomCom” has emerged as a significant threat targeting UK organizations through their customer feedback portals. Cybersecurity experts have identified a coordinated campaign exploiting these seemingly …

Source: Cyber Security News - Pending
Published on May 5, 2025

RomCom RAT Targets UK Organizations Through Compromised Customer Feedback Portals

The Russian-based threat group RomCom, also known as Storm-0978, Tropical Scorpius, and Void Rabisu, has been targeting UK companies in the retail, hospitality, and critical national infrastructure (CNI) sectors in a recently discovered cyber espionage and …

Source: GBHackers - Pending
Published on May 5, 2025

Why Lyft Is Adding Taxis – And What It Means For Customer Experience

Close-up of logo for ride sharing company Lyft on a vehicle in the San Francisco Bay Area town of ... More Daly City, California. Lyft is aiming to improve ride-sharing customer experience by partnering with taxis. (Photo by Smith Collection/Gado/ …

Source: Forbes - Neutral
Published on May 5, 2025

Auto industry thirsts to hire this professional to navigate tariffs

Supply chain experts report an increased demand from automakers and suppliers to hire more data scientists and data engineers. The increase in demand is driven by tariffs disrupting the supply chain and creating a need for data experts to help sort it out. …

Source: Detroit Free Press - Michigan - Neutral
Published on May 5, 2025

The GFiber App just got even better — GFiber rolls out redesigned app to enhance customer experience

MOUNTAIN VIEW, Calif., May 05, 2025 (GLOBE NEWSWIRE) -- Google Fiber (GFiber) is always looking for ways to make fast, reliable internet even easier to use, which is why it’s thrilled to announce a redesigned GFiber App — to simplify how customers set up …

Distribution channels: Media, Advertising & PR, Telecommunications ...
Published on May 5, 2025

Hospitality service design can promote healthy aging

As the global population ages, service design strategies from the hospitality industry are helping expand how health and wellness organizations motivate older adults to stay active. A new research study co-authored by Babak Taheri, Ph.D., professor in the …

Source: AgriLife Today - Texas - Pending
Published on May 5, 2025

Seasoned Wireless Industry Leader George Mulhern Joins Inseego’s Board of Directors

SAN DIEGO, May 05, 2025 (GLOBE NEWSWIRE) -- Inseego Corp. (Nasdaq: INSG), a global leader in wireless broadband, including 5G mobile broadband and 5G fixed wireless access (FWA) solutions, today announced that it has appointed wireless technology executive …

Distribution channels: Companies, Telecommunications ...
Published on May 5, 2025

Shalom Lamm on Customer Loyalty for Business Growth

When people think of business success, they often focus on innovation, marketing, or competitive pricing. While these are undeniably important, there’s another, quieter force that can make or break a company over time: customer loyalty. Shalom Lamm, a …

Source: Axcess News - Pending
Published on May 5, 2025

SWAT IT! Pest Control Strengthens Las Vegas Operations Through Team Training and Service Quality

SWAT IT! Pest Control leads the charge in protecting homes and businesses across Las Vegas and Henderson. LAS VEGAS, NV, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- SWAT IT! Pest Control Sets the Standard for Excellence in Las Vegas Pest …

Distribution channels: Beauty & Hair Care, Consumer Goods ...
Published on May 5, 2025

USTIA 2025 conference showcases innovation, industry insights and growing engagement

As interest in travel protection continues to grow, the USTIA Conference has evolved into a key industry event, bringing together leaders, innovators and experts from across the sector for three days of insights, networking and collaboration. Educational …

Source: ITIJ - Neutral
Published on May 5, 2025

PMMI Unveils Aftermarket Parts & Service Report: Essential Insights for 2025 and Beyond

New report reveals growing aftermarket opportunities, setting the stage for PACK EXPO Las Vegas. Herndon, Va.; May 5, 2025 - PMMI, The Association for Packaging and Processing Technologies, announces the release of its 2025 Aftermarket Parts & Service …

Source: Manufacturing Tomorrow - Pending
Published on May 5, 2025

Real-World Lessons in Supply Chain from Industry Leader

As part of the Stillman School’s Spring Distinguished Lecture Series in supply chain management, Denise Allec, an accomplished business and digital transformation leader, presented a lecture titled “Unlocking the Importance of Supply Chains” that invited …

Source: Seton Hall University - New Jersey - Pending
Published on May 5, 2025

Duncan Aldred Appointed President of GM North America, Signaling a Bold New Era of Innovation and Customer Focus

Click here for updates on this story May 5, 2025 (Houston Style Magazine) — In a decisive move that underscores its commitment to customer-centric innovation and sustainable growth, General Motors (GM) has appointed industry veteran Duncan Aldred as …

Source: KTVZ - Oregon - Neutral
Published on May 5, 2025

PMMI unveils aftermarket parts and service report

PMMI, The Association for Packaging and Processing Technologies, announces the release of its 2025 Aftermarket Parts & Service Report, a resource for all packaging and processing stakeholders. As aftermarket services increasingly drive business growth …

Source: Modern Materials Handling - Neutral
Published on May 5, 2025

How do you maintain consistency in employee training, culture, and service quality across different locations?

Happy Cinco de Mayo to all multi-unit Mexican restaurant operators. Consistency is one of the hallmarks of a franchise business. Whether you dine at a franchise restaurant in Bangor, Maine, Topeka, Kansas, or La Jolla, California, the menu, branding, and …

Source: Franchise Opportunities - Pending
Published on May 5, 2025

FSS Capacity Pricing Faces Disruption as Industry Shifts from Scarcity to Abundance

This is a customer submitted press release. Submit your press release. Novaspace report highlights evolving pricing models amid growing supply and cost-efficient capacity Paris, February 19, 2025 – Novaspace, the leading space consulting and market …

Source: SpaceNews - Neutral
Published on May 5, 2025

New Belfast airport car parking system 'delivers significant time savings, enhanced customer satisfaction and cost ...

Watch more of our videos on ShotsTV.com and on Freeview 262 or Freely 565 Visit Shots! now Lurgan-based tech firm GCD Technologies has delivered a car park management system for McCausland Airport Parking, which in its first year saved over 7,000 hours of …

Source: The News Letter - Right-wing
Published on May 5, 2025

Oman CX Forum 2025 to drive conversation on the future of customer experience

Muscat: Oman’s growing focus on customer-centric business strategies will take centre stage later this month as the Oman CX Forum 2025 brings together industry leaders, innovators and decision-makers at the St. Regis Al Mouj Muscat Resort on May 28. …

Source: Times of Oman - Pro-Government

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Published on May 5, 2025 - 22:45 GMT

Revopoint Trackit: Tracking-3D-Scanner wird schon bald auf Kickstarter präsentiert

CA, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- Revopoint, ein weltweit führender Anbieter professioneller 3D-Scanlösungen, kündigt den Start des Revopoint Trackit Tracking 3D Scanners an. Der Trackit markiert einen weiteren Schritt in …

Distribution channels: Automotive Industry, Aviation & Aerospace Industry ...
Published on May 5, 2025 - 21:31 GMT

CIRRUS AVIATION SERVICES ANNOUNCES NEW EXECUTIVE LEADERSHIP TEAM TO DRIVE STRATEGIC GROWTH

Accomplished Business Leaders to Drive Company's Next Phase of Innovation and Expansion LAS VEGAS , NV, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- Cirrus Aviation Services, one of the nation's premier private aviation companies, …

Distribution channels: Aviation & Aerospace Industry ...
Published on May 5, 2025 - 19:53 GMT

North Dakota’s Role in UAS and Defense Innovation Takes Center Stage in New Webinar Series

Produced by UAS Magazine and BBI International, the Seven-Part Webinar Series will Focus on North Dakota's Rising Influence in UAS GRAND FORKS, ND, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- UAS Magazine, with support from the Grand Forks …

Distribution channels: Aviation & Aerospace Industry, Electronics Industry ...
Published on May 5, 2025 - 18:28 GMT

APS Global Celebrates One-Year Anniversary of L.L.U.C.E., the World’s First Large Language Universal Compliance Engine

One Year Anniversary - Large Language Universal Compliance Engine "L.L.U.C.E." LAUREL, MD, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- APS Global, a leader in AI/LLM-driven regulatory compliance solutions, proudly celebrates the one-year …

Distribution channels: Aviation & Aerospace Industry, Banking, Finance & Investment Industry ...
Published on May 5, 2025 - 15:13 GMT

Fast Verify Introduces Travel Safety Solutions for Safer, More Convenient Travel Experiences

Fast Verify is sharing innovative travel safety solutions with travel industry providers to make the travel more efficient, safe, and respectful of travelers. LAS VEGAS, NV, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- Fast Verify, a …

Distribution channels: Amusement, Gaming & Casino, Aviation & Aerospace Industry ...
Published on May 5, 2025 - 14:00 GMT

Boostr Launches Agent IQ Series: A Purpose-Built AI Workforce for Media Sales, Planning, and Ad Ops.

New suite of AI agents automates manual work, reduces errors, and accelerates performance across the media lifecycle. NEW YORK, NY, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- Boostr, the leading provider of advertising management platforms …

Distribution channels: Aviation & Aerospace Industry, Electronics Industry ...
Published on May 6, 2025 - 01:20 GMT

Grupo Aeroportuario Del Pacifico Announces Debt Securities “GAP 21” Payment

GUADALAJARA, Mexico, May 05, 2025 (GLOBE NEWSWIRE) -- Grupo Aeroportuario del Pacífico, S.A.B. de C.V., (NYSE:PAC; BMV: GAP) (“the Company” or “GAP”) announces that on Friday, May 2, 2025, the payment corresponding to the maturity of the debt securities “ …

Distribution channels: Aviation & Aerospace Industry, Banking, Finance & Investment Industry ...
Published on May 5, 2025 - 12:12 GMT

Eddie Dunn Appointed Interim President of VETS2INDUSTRY

Seasoned talent innovator and veteran–transition advocate to lead national nonprofit into next phase of growth SAN DIEGO, CA, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ --  The Board of Directors of VETS2INDUSTRY (V2i) is pleased to announce …

Distribution channels: Aviation & Aerospace Industry, Business & Economy ...
Published on May 5, 2025 - 11:00 GMT

Nitride Global Selected for Prestigious Plug and Play Semiconductor Accelerator Program

WICHITA, KS, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- Nitride Global, a leader in advanced materials in the semiconductor & microelectronics industry, is proud to announce its acceptance into the Plug and Play Semiconductor …

Distribution channels: Automotive Industry, Aviation & Aerospace Industry ...
Published on May 5, 2025 - 10:43 GMT

ONMA Scout bietet erstklassige SEO-Dienstleistungen für Kölner Unternehmen, die ein höheres Ranking erzielen

KöLN, GERMANY, May 5, 2025 /⁨EINPresswire.com⁩/ -- Mit über 15 Jahren Erfahrung hat das Full-Service-Online-Unternehmen ONMA Scout eine umfangreiche Liste der neuesten Dienstleistungen vorgestellt. Unternehmen haben damit die Möglichkeit, einen …

Distribution channels: Automotive Industry, Aviation & Aerospace Industry ...
Published on May 5, 2025 - 10:00 GMT

AgileOne Recognized as Top Global MSP Provider by HRO Today

AgileOne is honored to share that the company has been selected as the top global Managed Service Provider (MSP) by HRO Today. TORRANCE, CA, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- AgileOne is honored to share that the company has been …

Distribution channels: Automotive Industry, Aviation & Aerospace Industry ...
Published on May 5, 2025 - 10:00 GMT

Hartzell Propeller’s Carbon Fiber Pathfinder Now Approved for Aviat Husky

PIQUA, OH, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- Hartzell Propeller, a Signia Aerospace company and global leader in advanced propeller technology, has received a Supplemental Type Certificate (STC) for its Pathfinder 3-blade carbon …

Distribution channels: Aviation & Aerospace Industry, Companies ...
Published on May 5, 2025 - 06:00 GMT

JARIET Technologies to Demonstrate 64 GSPS Direct RF-Sampling at AOC Europe 2025 in Rome

The annual conference is Europe’s premier event for developers and strategists in electronic warfare REDONDO BEACH, CA, UNITED STATES, May 5, 2025 /⁨EINPresswire.com⁩/ -- Jariet Technologies is excited to invite you to visit our booth at the …

Distribution channels: Aviation & Aerospace Industry, Electronics Industry ...
Published on May 5, 2025 - 00:00 GMT

THE INTERNATIONAL SPACE DEVELOPMENT CONFERENCE TO HOST ASTRONAUTS AS NEXTGEN SPEAKERS

The National Space Society’s Annual Conference Will be Held on June 19-22 in Orlando KENNEDY SPACE CENTER, CA, UNITED STATES, May 4, 2025 /⁨EINPresswire.com⁩/ -- The National Space Society’s 43rd annual International Space Development Conference® …

Distribution channels: Aviation & Aerospace Industry, Business & Economy ...
Published on May 5, 2025 - 10:00 GMT

Ducommun to Participate in 2025 Truist Securities Industrials & Services Conference

COSTA MESA, Calif., May 05, 2025 (GLOBE NEWSWIRE) -- Ducommun Incorporated (NYSE: DCO) (“Ducommun” or the “Company”) announced today that Stephen G. Oswald, the Company’s chairman, president and chief executive officer will participate in the upcoming 2025 …

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Published on May 3, 2025 - 18:56 GMT

Presentan en Miami el libro 'El vuelo final: La Reina del Aire', el jueves 8 de mayo

El libro está firmado por Jesús Romero, exoficial de inteligencia naval de EE.UU., y Steve Tochterman, exagente especial retirado de la FAA MIAMI, FL, UNITED STATES, May 3, 2025 /⁨EINPresswire.com⁩/ -- El libro El vuelo final: La Reina del Aire se …

Distribution channels: Aviation & Aerospace Industry, International Organizations ...
Published on May 2, 2025 - 23:16 GMT

CloudOffix to Exhibit at GITEX EUROPE 2025 in Berlin, Showcasing the Future of Total AI, Low-Code, and Total Experience

CloudOffix to Exhibit at GITEX EUROPE 2025 in Berlin, Showcasing the Future of Total AI, Low-Code, and Total Experience CLAYMONT, DE, UNITED STATES, May 3, 2025 /⁨EINPresswire.com⁩/ -- CloudOffix, the world’s first and most comprehensive Low-Code …

Distribution channels: Automotive Industry, Aviation & Aerospace Industry ...
Published on May 2, 2025 - 18:55 GMT

Stratus Team Celebrates ENR Top 500 Ranking, Expands Market Reach

Stratus Team rises to #214 on ENR Top 500, earns national recognition, and accelerates growth with key acquisitions across core U.S. markets. PITTSBURGH, PA, UNITED STATES, May 2, 2025 /⁨EINPresswire.com⁩/ -- Stratus Team, LLC, a fully integrated …

Distribution channels: Aviation & Aerospace Industry, Building & Construction Industry ...
Published on May 2, 2025 - 18:08 GMT

GE Aerospace Unions Rally For Fair Contract & Workers Rights As Trade War Disruption Looms

IUE-CWA Workers Across the U.S. Stand in Solidarity with Aerospace Workers Worldwide in May Day Celebration LYNN, MA, UNITED STATES, May 2, 2025 /⁨EINPresswire.com⁩/ -- On May Day 2025, IUE-CWA Local 201 hosted delegations of GE Aerospace workers …

Distribution channels: Aviation & Aerospace Industry, Manufacturing ...
Published on May 2, 2025 - 18:00 GMT

SATENA Honored as Leader in Enhancing Accessibility in Colombian Air Travel – Colombia by Global Brand Frontier Awards

SATENA wins “Leader in Enhancing Accessibility in Colombian Air Travel – 2024” for boosting regional connectivity and inclusive air transport services. BOSTON, MA, UNITED STATES, May 2, 2025 /⁨EINPresswire.com⁩/ -- SATENA, Colombia’s national …

Distribution channels: Aviation & Aerospace Industry, Banking, Finance & Investment Industry ...